Every failed payment has a play.
Here are ours.
Traditional billing platforms rely on static, linear retry loops. Chaser executes 9 autonomous billing-intent playbooks—each engineered with its own unique failure signal, specialized communication strategy, and systemic grace windows. Run them automatically on autopilot or customize them to fit your engineering stack.
Card expiring
Card expires within 30 days. Both pre-expiry reminders sent. Customer hasn't updated.
Expired card
Card expired and the latest charge attempt failed.
Insufficient funds
Card is valid but the bank refused for funds. Often timing, not intent.
3DS required
Issuer wants the customer to approve the charge in their banking app.
Issuer fraud block
The bank flagged us as suspicious. Customer must whitelist the merchant.
Bank declined
Issuer refused without giving a useful reason.
Card replaced
Customer added a new card after the failure. We likely just need to retry.
VIP — no email sent
High-value invoice that was held back from automated dunning by design.
Rep follow-up
A rep already spoke to the customer and logged a commitment. Time has passed.
Stop running the "failed payment" play by hand.
Chaser classifies every failed payment into a named play, drafts the right email, queues the right human action, and tracks recovery — without your team digging through Stripe. Join the Founding Partner Beta: the first 50 companies lock in 50% off for life and a direct line to the founder.
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