Playbook
Card replaced
Customer added a new card after the failure. We likely just need to retry.
The signal
Customer added a new card after the failure. We likely just need to retry.
What to do
Don't email. Retry the charge — most will succeed silently.
Drawer action
Retry charge (button replaces 'Email customer' for this playbook).
Email strategy
No email by default. Only email if the retry also fails.
Snooze default
N/A — resolve via retry.
Chaser does this automatically
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