Playbook
Expired card
Card expired and the latest charge attempt failed.
The signal
Card expired and the latest charge attempt failed.
What to do
Confirm the card is genuinely expired (not a typo) and email asking for a new card.
Drawer action
Email customer (past-tense, one line on what happened, link to update).
Email strategy
Acknowledge the failed charge once, don't repeat it. Lead with the update link.
Snooze default
2 days.
Chaser does this automatically
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Next playbook
Insufficient funds