Playbook
Bank declined
Issuer refused without giving a useful reason.
The signal
Issuer refused without giving a useful reason.
What to do
Ask the customer if they'd like to try a different payment method — don't pretend we know what went wrong.
Drawer action
Email customer (offer alternative method).
Email strategy
Honest about the unknown decline reason. Offer alt method (different card, bank transfer if supported).
Snooze default
3 days.
Chaser does this automatically
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Next playbook
Card replaced