Custom domain setup

Create a CNAME record

In your DNS provider dashboard, add a new record with these values:

Type:    CNAME
Host:    cancel  (or any subdomain you prefer)
Answer:  cname.chaser.cash
TTL:     300

The host value becomes the subdomain. Using cancel gives you cancel.yourcompany.com. You can use any subdomain that is not already taken.

DNS propagation

DNS changes typically take 1 to 5 minutes to propagate when TTL is set to 300. In some cases it can take up to 30 minutes. The verify button in chaser.cash checks in real time.

Enter your domain

Go to Integrations, open the Cancellation Recovery tab, scroll to Custom domain, and enter your full subdomain:

cancel.yourcompany.com

Click Save domain then Verify

chaser.cash checks for the CNAME record pointing to cname.chaser.cash. When verified, the domain shows a green Verified badge and SSL is provisioned automatically.

Test the cancel page

Once verified, click Open test page next to the Verified badge. This mints a real token and opens your branded cancel page on your custom domain. Confirm it loads correctly and SSL is green in the browser.

Use your custom domain in the redirect

After verifying, update the cancel page URL in your application to use your custom domain instead of chaser.cash:

# Before
https://chaser.cash/cancel/{workspaceId}?token={token}

# After
https://cancel.yourcompany.com/{workspaceId}?token={token}

The token minting endpoint stays the same. Only the redirect URL changes.

CNAME record not found

The verify button returns this when chaser.cash cannot find a CNAME record pointing to cname.chaser.cash. Check your DNS provider and confirm the record was saved. Wait 5 minutes and try again. DNS changes can take time to propagate.

Wrong CNAME target

If the verify button shows the CNAME was found but points somewhere else, update the record in your DNS provider to point to cname.chaser.cash and verify again.

SSL certificate error

If your custom domain loads but shows an SSL warning, the certificate may still be provisioning. Wait 2 minutes and reload. If the error persists, remove the domain in chaser.cash and re-add it to trigger a fresh certificate request.

Domain shows Unverified after saving

Saving the domain and verifying are two separate steps. After clicking Save domain, click Verify to trigger the DNS check. The domain stays Unverified until the verify check passes.

The CNAME chain

cname.chaser.cash is an intermediary record controlled by chaser.cash. It resolves to Lovable's hosting servers (185.158.133.1) where your cancel page runs.

your-subdomain.com
  -> CNAME -> cname.chaser.cash
  -> A record -> 185.158.133.1
  -> Lovable hosting -> your cancel page

Using cname.chaser.cash as the target means if chaser.cash ever changes hosting infrastructure, your domain continues working automatically. You never need to update your DNS record.