Involuntary churn, engineered out of your P&L.
Chaser recovers the revenue you lose to failed payments, automatically handling the routine ones and routing the high-stakes accounts to a human before anything goes out. Every outcome, recovered or lost, gets written back to your ledger.
Read-only Stripe OAuth with restricted scopes · 90-day diagnostic on your real ledger · Zero customer emails until you approve
Works with Stripe Billing, WooCommerce, Chargebee, and custom carts. If it bills through Stripe, Chaser protects it. PayPal subscriptions are supported in beta.
New: Connect Claude, Cursor, or any MCP client to your workspace. Read-only, workspace-scoped, revocable.
| Account | Failure signal | Renews | Amount | Status |
|---|---|---|---|---|
| Northwind Logistics | Insufficient funds · Visa ····4242 | Jun 14 | $4,820.00 | At Risk |
| Acme Corp | Card expires in 6 days | Jun 18 | $12,400.00 | At Risk |
| Horizon Tech | 3DS authentication required | Jun 19 | $3,850.00 | At Risk |
| Wayne Enterprises | Issuer fraud block | Jun 22 | $2,100.00 | At Risk |
| Globex Industrial | Card replaced · stale credential | Jun 25 | $7,300.00 | At Risk |
Failed payments are your quietest revenue leak.
Voluntary churn gets a dashboard, a team, and a quarterly review. Involuntary churn silently writes off revenue you already earned: expired cards, soft declines, 3DS friction.
of recurring payments fail on first attempt across subscription businesses.
of total churn is involuntary: customers who never decided to leave.
of that revenue is recoverable with timed retries, card updating, and well-sequenced outreach.
Industry benchmark ranges. Don't trust benchmarks. Connect read-only and Chaser computes your exact number from 90 days of your own Stripe history, in under a minute.
The command center for failed payments.
Every other recovery tool is a black box: retries, templated emails, and hope. Chaser is built on a different bet: automation handles the volume, a human makes the judgment calls, and every piece of context is already on the table.
Triage
Decide with full context
- Reminder7d ago
- Retry notice3d ago
- Final noticetoday
Snooze, don't forget
- INV-2401tomorrow
- INV-2409in 3 days
- INV-2415next Monday
You decide what deserves a human.
BetaGrowth planEvery resolution (paid out-of-band, resend, cancellation) is written back to Stripe and logged with operator, timestamp, and the full recovery history. The exception queue is where your team works; the audit trail is what your accountant gets.
Know your next 30 days of revenue, and exactly how much of it is at risk.
Chaser forecasts every upcoming Stripe renewal and splits the number into covered and at-risk, scored with a confidence level. You see the leak before it bills, not in next month's revenue report.
- Covered vs. at-risk, per renewalEvery scheduled renewal is classified: covered, proactively protected, or at risk from expiring cards, recent failures, and open anomalies.
- Confidence-scored forecastNot a straight-line projection, but a model of your actual renewal calendar and credential health, with a confidence score attached.
- Drill into the numberThe at-risk total is a list of named accounts, each already mapped to its recovery playbook. Click through from the forecast to the fix.
Forecast. Recover. Escalate. Reconcile.
One closed loop, from the renewal calendar to your system of record. Each stage hands off to the next. Nothing falls through.
See risk before it bills
Chaser models your upcoming renewal cycles and isolates high-risk accounts before the charge is attempted.
- 30-day working-capital forecast
- Pre-charge credential health checks
- Expiring cards flagged ahead of renewal
- Trial-ending and upcoming-renewal reminders sent from your brand
- Usage anomalies surfaced as churn signals
Playbooks run the volume
Every failure is classified by root cause and mapped to a named recovery playbook: retry timing, branded outreach, secure card-update links.
- Smart retry schedules per decline code
- Branded reminders and payment links
- In-app banners & paywalls (preview)
- VIP accounts: no email without approval
- Most failures resolve without a human
Unresolved & flagged cases reach a human
Cases the playbooks don't resolve, plus anything your VIP or threshold rules flag, arrive in your command center pre-classified, with live Stripe state and the full sequence history attached.
- Routing rules decide what reaches you: value, risk, or VIP flag
- Root cause + history on every row
- Sends blocked if the invoice settles
- Snooze returns cases on the right day
Written back to the ledger
Every outcome syncs to Stripe and your finance stack with operator, timestamp, and full history. A record your auditors can follow.
- Bidirectional Stripe state sync
- Out-of-band payments logged correctly
- Native CRM & ledger connectors rolling out
- Complete, exportable audit trail
Every failed payment, classified before you open the row.
Generic billing tools show you a payment failed. Chaser identifies the root cause and maps it to a predefined playbook, with recommended action, retry timing, and customer messaging included.
The full operator drawer (drafts, actions, snooze defaults) ships inside the product.
Email opens the conversation. Your app closes it.
Even the best dunning emails don't reach everyone. In-App Recovery adds a second surface right where your customer already is: a branded banner or paywall inside your product, with a card update that never leaves your app.
A top-of-app strip that reinforces the email for customers already logged in. Closeable. Best for high-trust SaaS.
Stays until the card is fixed, returning every session. The backstop for customers who never opened the email.
A blocking modal for the cases email and banners didn't resolve. Highest conversion, highest friction.
The same branded card-update page every email and banner links to. Card fields served and tokenized by Stripe.
Available today: install the snippet and enable the toggle in Integrations to start showing the recovery banner to customers with open failed payments. Mint per-user tokens via the Chaser API or self-hosted HMAC. No SDK required. Signed webhooks fire on every closed outcome: recovered, churned, written off, or dismissed.
Your payment didn't go through
Update your card to keep your subscription active.
Security your engineering team can verify in the OAuth screen.
Chaser is designed to be evaluated by skeptical engineers and approved by careful finance teams. Every claim below is visible in the connection flow itself.
Restricted, read-only scopes
Connect through Stripe's official 1-click OAuth. Master secret keys are never touched, and you can see the exact scopes before granting anything.
Simulate before you send
Replay the last 90 days of your ledger and watch what Chaser would have recovered. Not a single customer email goes out until you approve.
Tokenized, isolated, encrypted
Card details stay inside Stripe; Chaser only ever handles tokens. Row-level data isolation and 256-bit AES encryption, hosted on SOC 2 Type II certified infrastructure.
Every outcome logged, including the losses
Closed Outcomes is a read-only record of every payment that reached a terminal state: recovered, churned, or impossible, with operator, timestamp, and reason. We report what wasn't recovered too, and it exports for your close.
Stop estimating the leak. Compute it.
Recovery modeled at ~70% of involuntary churn, the industry benchmark for timed retries, card updating, and recovery sequences combined.
That's $50,400 per year, a 6.0× return on the Pro plan ($699/mo).
The pays-for-itself guarantee. If Chaser doesn't recover more than it costs in your first active billing cycle, message us and we refund it in full. Verified in Closed Outcomes, a read-only, exportable audit of every recovered and lost dollar.
Priced to the volume you actually move.
Every plan starts with a free 90-day revenue audit and a 30-day free trial, and the trial clock doesn't start until Chaser has recovered its first $100 for you.
Not sure which plan? Your tracked volume picks your tier.
For early founders plugging the first leaks. Full recovery engine from day one.
- Core prevention + recovery engine
- Branded customer emails
- Branded hosted card-update pages
- Recovery command center
- AI Co-Pilot
- Stall Detector
- MCP server (read-only)
- 1 seat
Same product as Micro with room to grow. Pick this once you cross $10k tracked.
- Core prevention + recovery engine
- Branded customer emails
- Branded hosted card-update pages
- Recovery command center
- AI Co-Pilot
- Stall Detector
- MCP server (read-only)
- 1 seat
Where the feature set expands. Multi-operator workflows, AI grading, and Slack delivery.
- Multi-operator synchronization
- AI-graded recovery messaging
- Automated reconciliation (webhooks & Zapier)
- Slack alerts, digests & milestone posts
- Full activity & audit logs
- Industry benchmarking
- Full upcoming-revenue forecast horizon
- 3 team seats
For finance teams protecting serious recurring revenue across entities.
- Multi-entity protection
- Custom customer attributes (plan tier, MRR, CSM owner) via CSV or API
- Full activity & audit logs with export
- Priority support
- 10 team seats
- Native CRM & ledger connectors as they ship (HubSpot, Salesforce, QuickBooks, NetSuite)Coming
Tracking more than $500k/mo? Dedicated infrastructure and white-glove implementation. Contact scale engineering. · Founding partner beta: first 50 companies get 50% off for life.
Recent guides on recovery and churn
Stripe generic_decline: What It Means and How to Recover
generic_decline is Stripe's catch-all for issuer refusals without a reason. Here's what it means, why retrying fails, and the recovery sequence that actually works.
Stripe transaction_not_allowed: B2B SaaS Recovery Guide
One of the highest-impact declines on B2B SaaS. Why corporate cards block recurring charges and how to recover the revenue.
Involuntary Churn: Definition, Formula, and How to Cut It
Involuntary churn is 20–40% of total SaaS churn — and the highest-ROI retention lever most teams ignore. Definition, formula, causes, real cost examples, and the reduction strategies that actually move the number.
We built Chaser because we were tired of watching good companies lose hard-earned customer relationships to expired cards and robotic collections logic. Involuntary churn is a solvable engineering problem, so we solved it like one.
Thierry / Founder, Chaser ·
Your leak has a number. Go find it.
Connect Stripe in Safe Mode and Chaser computes 90 days of recoverable revenue from your own ledger.
No risk. The trial clock doesn't start ticking until Chaser recovers its first $100 for you.